Role Overview
An Account manager is responsible for increasing revenue and Tradedoubler gross profit across a portfolio of Managed & Optimised affiliate programmes, as well as client retention of our ‘silver’ and ‘gold’ clients. In addition, the Account Manager will work with local and international clients.
An Account Managers owns the client relationship and is responsible for developing and deploying account plans for its managed client portfolio. Commercial awareness, negotiation, identifying and pushing through business development opportunities on a managed client portfolio, an Account Manager will also actively seek efficiencies and creative solutions.
Work closely with local and international publisher teams to continuously have the best possible publisher and traffic mix for programs in a portfolio.
Key Personal Responsibilities
- Understand the business objective of each of the clients in a portfolio
- Understand your client tracking capabilities and opportunities including mobile
- Report on client’s KPI’s and report recommendation for growth
- Closely monitor all programs on a daily basis and act proactive when the numbers are off plan. Know your number!
- Be proactive with action plans and proposals of new publisher recruitment
- First line of support for your client portfolio and publisher connected to their programs
- Client mapping, understanding who is responsible for budget, search, display etc.
- Be able to create & present forecast, optimization and development plans for clients
- Seek opportunities to grow clients from a managed to an optimised program
- Align with advertiser support to make sure that all support task like newsletter, banner upload etc. are done in the most efficient way
- Make sure that all client details, actions and administration are updated in our CRM system
- Account receivables, follow up on client’s late payments
- Promote and sell new product development feature to you portfolio of clients
- KPI’s: Monthly GP, revenue target and profitability. Client satisfaction based on a yearly survey. Cross selling of programme features – V2 feeds, post impression sales, cookie length and bespoke commission deals
Key Relationships
External
- Senior level client contact
- Senior level publishers contact
Internal
- Local Managing Director
- Local Head of Clients services
- Local Publisher team
- Local Sales team
- Local Account Managers and Senior Account Managers
- International Account Managers and Directors
- Product Owners
- Advertiser Support
- Client Technical Support
- Group Client Service Director
Professional Requirements
- Minimum 2 year experience as account manager in digital marketing, preferably affiliation
- Strong knowledge of online marketing and affiliate types
- Strong analytical skills and ability to analyse trends and take actions
- 4 years of collage like education
- Strong strategic thinker with demonstrated experience
- Demonstrable influencing skills and good commercial awareness
- Confident communicator with proven oral and written presentation skills
- Interest in developing team mentoring, coordination and management skills
- Great team worker with strong organizational & multi-tasking skills
- Solutions oriented with strong problem solving skills
- Strong grasp of Microsoft applications: Excel, PowerPoint, Word, Outlook and CRM
Personal Requirements
- Live the core values: Collaborative, Analytical, Optimistic, Determined and Daring
- Results driven
- Strong sales drive and negotiation skills
- Proactive and taking initiative
- Excellent communication, presentation & interpersonal skills in own and English language
- Positive outlook, proven ability to handle pressure
- Shows passion for what they do
- Adds value and does things well
- Team player
Please send your application by email to Federica.postorino@tradedoubler.com