Password and username
I have forgotten my password, how can I reset it?
  1. Go to the TradeDoubler home page where you usually login.
  2. Click the link Forgotten your password?
  3. Enter your registered email address in the popup window and click Ok
  4. An email with a link to reset your password is sent to your registered email address, the link to reset your password is only active for 15 minutes and only works once.
I have forgotten my password and requested it to be reset but I have not received the email?

Please note that it can take a few minutes for the email to arrive: 

  • Check your Junk mail folder.
  • Ensure that your inbox is not full.
  • Check that you entered your email address in the reset password popup correctly
  • Add the TradeDoubler domain to your email safe list/white lists in your email software
  • Contact your technical support to check that you do not have any email rules or internal SPAM filters which could prevent the TradeDoubler email being delivered
  • Request a new password reminder by clicking the link Forgotten your password? again.
I have forgotten my username, how can I find it out?Please email support.uk@tradedoubler.com with a request for this information
Login failed

Log in failed and the system:
- informs me that I have been inactive too long
- redirects to the login screen
- asks me to enter information I have already provided

It is possible that you are blocking the TradeDoubler cookie, 3rd party firewall/privacy protection software can do this:

  • Shut down the cookie blocking software; see section Cookie blocking
  • Add TradeDoubler.com as a trusted websites; see section Security
I am getting a Session Timed out error, why is this?

Check if your Internet software has added www.tradedoubler.com to the list of blocked domains: 

Internet Explorer:

  1. Go to Tools >> Internet Options
  2. Select the tab Security
  3. Click Restricted sites, then Sites, make sure www.tradedoubler.com is NOT listed there
  4. Click Trusted sites, then Sites, add www.tradedoubler.com to the list

Mozilla Firefox:

  1. Select Tools >> Options
  2. Select Privacy, click Exceptions, make sure www.tradedoubler.com is NOT listed there
  3. Enter www.tradedoubler.com in the Address field, click Allow

You should also shut down cookie blocking software; see section Cookie blocking

Registration
I have registered with TradeDoubler, why did I not receive a welcome email? Please note that it can take a few minutes for the email to arrive:

  • Check your Junk mail folder.
  • Ensure that your inbox is not full.
  • Add the TradeDoubler.com domain to your email safe list/white list in your email software.
  • Contact your technical support to check that you do not have any email rules or internal SPAM filters which could prevent the TradeDoubler email being delivered.
  • As a final step; please do the registration process again
I recently registered with TradeDoubler but I cannot login, why is this?

After you complete the sign-up registration form on the TradeDoubler website you must click the activation link sent to your email account within 24 hours of completing the application. If you did not activate your account within the required time period you need to re-register.

It is also possible that you are blocking the TradeDoubler cookie, 3rd party firewall/privacy protection software can do this: 

  • Shut down the cookie blocking software; see section Cookie blocking
  • Add TradeDoubler.com as a trusted websites; see section Security
I get error messages during the registration process, why is this?It is possible that you are blocking the TradeDoubler cookie, 3rd party firewall/privacy protection software can do this:

  • Shut down the cookie blocking software; see section Cookie blocking
  • Add TradeDoubler.com as a trusted websites; see section Security
Can I register as a Publisher if I don't reside in one of the TradeDoubler markets?TradeDoubler currently operates in 19 markets across Europe. If your country isn’t listed on our website, you can still sign up as a Publisher and register an account on our network as an International Publisher. When signing up with TradeDoubler, the country setting in step 1 refers to the country you wish to have access to and not the country in which you reside. Therefore, if you want to sign up in the UK with access to UK companies, then select the UK. You enter your residential details in step 2
Security
How do I add the TradeDoubler domain as a safe zone / trusted sites in Internet Explorer?1. Open Internet Explorer
2. Select Tools >> Internet Options
3. Select the Privacy tab in the popup window
4. Click Sites
5. Enter www.tradedoubler.com in the field Address of Website
6. Click Allow
7. Click Ok to exit
How do I add the TradeDoubler domain as a safe zone / trusted sites in Mozilla Firefox? 1. Open Mozilla Firefox
2. Select Tools >> Options
3. Select Advanced >> Encryption
4. Click View Certificates
5. Select the Server tab
6. Click Add Exception
7. Enter www.tradedoubler.com
8. Click Get Certificate
9. Click Confirm Security Exception
Cookie blocking
How can I turn off cookie blocking on my computer?

Please refer to the relevant contact details of your antivirus or firewall software to turn off cookie blocking for the TradeDoubler tracking cookie:

  • Kapersky
    Support page: support.kaspersky.com
    Helpdesk: www.kaspersky.com/helpdesk
    Technical Support email: support@kasperskylab.co.uk
  • McAfee
    Support page: www.mcafeehelp.com
  • Norton (Symantec)
    Support page: www.symantec.com/techsupp/index.html
    Live chat: www.symantec.com/techsupp/home_homeoffice/products/nav/nav_2007/chat_form.html
  • Avast
    FAQs: www.avast.com/eng/faq-avast-4-home-professional.html
    Forum: forum.avast.com/
    Technical Support email: support@avast.com
  • Panda
    Support page: www.pandasoftware.com/com/Support
    Technical Support email: techsupport@pandasoftware.co.uk
  • Zone Alarm Pro
    Support page: www.zonealarm.com/store/content/support/techSupport.jsp
    Customer Service page: www.zonealarm.com/store/content/support/custService.jsp
  • Trend Micro
    Support page: esupport.trendmicro.com/support/supportcentral
    Support case entry: https://esupport.trendmicro.com/support/consumer/submitonline.do
How do I adjust my web browser settings to accept the TradeDoubler cookie?

To enable your web browser for TradeDoubler cookies, follow the steps described below:

Internet Explorer 6 or 7

  1. Select Tools >> Internet Options
  2. Select the Privacy tab
  3. Set privacy to Medium
  4. Click OK

Mozilla Firefox 2 or 3

  1. Select Tools >> Options
  2. Select Privacy
  3. Make sure that the checkboxes Accept cookies from sites and Accept third-party cookies are ticked
  4. Click OK

Safari for Mac

  1. Select Safari >> Preferences
  2. Click Security
  3. Make sure that Accept Cookies is set to Always
  4. Close the window

Opera for Windows

  1. In the Files menu, select Preferences.
  2. Click Privacy
  3. In the Cookies section, make sure that the options Automatically accept all cookies and Accept from any servers are selected.
  4. Click OK
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